Mobile users complain of ‘unbearable’ service

A public hearing yesterday shed light on, what customers termed, “unbearable” service quality of mobile phone operators, especially the “huge” number of call drops, “sluggish” internet speed, “worrisome” marketing calls and “unwanted” SMSs.

Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Md Jahurul Haque along with some other senior regulatory officials also expressed their dissatisfaction over the “awful” service quality.